We understand the importance of making you feel welcome, and we will:
Welcome you with a smile
State our names and use yours
If we are unsure of your needs we will ask you if you need help
Endeavor to make you comfortable

We understand the need to render services with care, and we will:
Protect your privacy and dignity, knock before entering the exam room and discuss private matters with you in private
Solve problems within our authority; if we can’t solve it, we’ll find someone who can
Respond in a timely manner and explain delays

We understand the need to be informed and understood, and we will:
Take time to listen and give you our full attention
Make explanations brief and easy to understand
Make sure you have the information you need
Explain what we are doing and why we are doing it

We understand the need to be treated with respect, and we will:
Include you in our conversations about your care
Be attentive, genuine and positive
Take the time to be courteous and considerate
Involve you in decisions that concern your care